FAQS

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FAQS Domestic Workers
FAQs on Domestic Workers

Domestic Workers

  1. Yes, all Domestic workers are supposed to be registered with NAPSA as per provisions in the National Pension Scheme Act No. 40 of 1996.
  1. No, the contract may be oral or implied. However, written contracts are encouraged to formalize the relationship.
  1. Within one month of starting work.
  1. Register via the eNAPSA online platform or complete the employer and member registration forms at any NAPSA office; you'll be assigned an employer account number for your Domestic Worker.
  1. Your employer registers you through eNAPSA or by completing registration forms at a NAPSA office.
  1. Report the non-registration at the nearest NAPSA office or call +260 211 395677 or toll‑free 677.
  1. 10% of gross monthly income, shared equally between employer and Domestic Worker.
  1. A minimum gross monthly income of K15.00 qualifies for contributions.
  1. Sign up on eNAPSA or visit a NAPSA office to remit contributions.
  1. Once reported, the employer is assessed and required to pay all outstanding arrears.
  1. Check by visiting a NAPSA office, dialing *677#, via eNAPSA, or calling the call centre/toll‑free 677.
  1. A Survivors’ benefit and Funeral Grant is paid to your spouse and children; if none, to the administrator. Funeral Grant needs 12 months’ contributions in the last 3 years.
  1. Yes—reimbursement can be paid back or transferred to a new worker on the same account.
  1. Yes, advance contributions are allowed.
  1. It relieves employers from funeral, injury/old-age financial burdens, avoids litigation, boosts worker motivation, and fulfills legal obligations under NPS Act No. 40 of 1996.
  1. The Funeral Grant is standard and increases annually (e.g., in 2021 it was K11,594.00).
  1. Benefits include Retirement, Invalidity, Survivors pensions, and Funeral Grant.
  1. Funeral Grant is paid as a short‑term benefit when a member dies.
  1. Yes. You’ll receive a lump‑sum payment based on contributions, inflation indexing, and interest.
  1. Visit the nearest NAPSA office to log a claim.
  1. If records are complete, benefits are settled within 21 days of claim logging.
  1. No—unless the worker has reached retirement age (60 years) or become invalid before then.