NAPSA has received multiple awards in recognition of its commitment to Human Resource Excellence, Leadership and Improved Service Delivery, scooping top awards at the Zambia Institute of Human Resource Management (ZIHRM) Gala Dinner and Human Resource Excellence Awards, as well as the Zambia Customer Experience Excellence Awards.

At the ZIHRM Gala Dinner and Human Resource Excellence Awards, NAPSA received the Grand Human Resource Corporate Award of the Year, while its Chief Executive Officer, Muyangwa Muyangwa, was honoured with the Human Resource Excellence Award in the category of Best Chief Executive Officer of the Year Supporting Human Resource Initiatives.

The awards recognise NAPSA’s commitment to advancing human resource initiatives and promoting a workplace environment that supports employee development, engagement and professional growth.

Speaking after receiving the award, Mr Muyangwa emphasised the importance of leadership and management commitment in creating an enabling work environment that brings out the best in employees and enhances organisational performance.

"Management at the highest level must champion initiatives that support employee development, strengthen engagement and provide opportunities for professional growth, as these are essential to improving staff performance and achieving institutional objectives,'' said Mr. Muyangwa

At the same function, NAPSA Senior Human Resource Manager, Mwila Bwalya, was conferred with the prestigious status of Fellow of the Institute, in recognition of his professional standing and contribution to the human resource profession.

The gala dinner was graced by Cabinet Office Permanent Secretary- Special Duties, Mr Wisdom Bwalya, who called on human resource professionals to embrace innovation, uphold professional ethics and prepare the workforce for the future.

Meanwhile, at the Zambia Customer Experience Excellence Awards held at Avani Victoria Falls Resort in Livingstone, NAPSA scooped the CX Excellence Specific Award - Citizen Experience Initiative Excellence, in recognition of its efforts to enhance citizen experience and improve service delivery.

The award reflects the Authority’s commitment to placing members and other stakeholders at the centre of its operations through innovation, improved processes and responsive service solutions.

At the same event, Mr Muyangwa received an Award of Excellence as a 2026 CX Conference Speaker, in recognition of his contribution to the event and his commitment to advancing customer experience excellence.