The National Pension Scheme Authority has implemented eNAPSA, a new system for filling monthly NAPSA returns before making payment. To start using eNAPSA, employers and members are advised to follow the steps below:

  1. Complete the eNAPSA services registration form which can be downloaded from the NAPSA website under the menu ‘Pension Information> Contributions> Contributions downloads’ or obtained from any NAPSA office.
  2. Return the completed form to a NAPSA office or scan and email a completed form to Customer Services via and wait for the SMS from NAPSA which will confirm your account update.
  3. Finish the eNAPSA registration process by visiting the NAPSA website and click on eServices tab and go to sign-up.

For employers, login using the employer account number, login ID and password. For members, use the social security number and password sent by the eNAPSA system via sms.

In order to support employers to transition and comply with the new system, the Authority has setup eNAPSA helpdesks at all our offices countrywide.

Employers, particularly those that are facing challenges with signing up and uploading returns, are hereby encouraged to visit our helpdesks for assistance and not to wait for the due date which falls thon the 10 of every subsequent month.

Employees are also advised to register on the portal to keep track of their member details and contributions and benefits information online.

The eNAPSA helpdesks are open on all working days across the country.

For any queries please contact the Call Centre on telephone number   +260 211 395677, Toll free number: 677 or visit any NAPSA office. You can also   e-mail us on: